Ben Mendez

Yes, it is possible for a withdrawal request to be declined. Should your withdrawal request be declined, we will send you an email explaining why it was declined and what to do next. If you have an...

We archive inactive trading accounts after a certain time period. This process is automated and only applies to trading accounts with no balance. A simple solution, if your account has been archive...

Typically, a failed deposit occurs as a result of insufficient funds in the depositing source (e.g. credit card, Neteller, etc), an incompatible card (e.g. American Express), restrictions applied b...

Islamic trading accounts can be opened by a support request only; they cannot be opened from your Client Area.

This message is displayed when your username or password is not correct. A quick solution is to simply reset your password. You will then be sent a temporary password to the email address you provi...

You can view deposits and withdrawals to and from your trading accounts by going to the transaction history page in your Client Area.

You can easily change the password of your trading account from the Client Area by selecting the change trading account password page.

If you forget the password used to log in to your Client Area, you can simply reset it. A temporary password will then be sent to the email address you provided in the registration process.

You can request a change to the leverage applied to your account from your Client Area. You simply select the account number and new leverage, then submit your request.

No, there are no fees for transferring funds between your trading accounts. If you are transferring to a trading account in a different currency, you should be aware of the currency conversion rate...