How do I withdraw my funds, if my credit/debit card has expired?

If your card has expired, you may upload a replacement card to your profile using your Secure Client Area. If the new card has the same number as the old card, then we can proceed as normal. However, if the new card has a different number to the old and expired card, then you must provide a letter from the bank or a bank statement indicating the new card is a replacement card to the old card. Once that has been provided and approved, you are free to withdraw to your new card. You may send the document to [e-mail].